Pullman Guangzhou Baiyun Airport - Free Shuttle Bus & Official Registration Agency during Canton Fair

I only stayed for overnight's transit from Tokyo to London on Sunday 7 July and booked this hotel for convenience. Their customer service is at the top level. Even before my arrival they replied to my questions straight away. Airport shuttle bus service is efficient. I slept well on one of the most comfortable beds. I have been to many hotels but never seen such an interesting bed setting to make sure you are comfortable sitting up on your bed to watch a TV. One gigantic pillow for your bag and one long tube pillow to rest your foot. Shower was powerful and you can pull down the blind if you don't need to enjoy the view through the clear glass wall of the bathroom. I had to deduct 1 star due to the terrible WiFi connection. I couldn't use emails nor internet. I ended up buying a 24-hour mobile data pass from EE. Still, I will definitely recommend this hotel and return on my next trip.

Highly recommend booking this hotel as their guest service is so good and it is the perfect hotel for a restful layover at the airport. The beds are so soft and the suite is perfect for a family of 2 adults, 2 kids. A big shout out to guest experience manager Wang Yang. We always stay at this property as we travel from Guangzhou to Southeast Asia and Wang Yang always takes care of us with such personalized service. He arranges the shuttle bus for us (at Gate 46 of Floor 3 of T2 Departures), upgrades our room, and is attentive to every need. We have been coming to this hotel for 5 years now and he is always there to serve us - even at the middle of the night. Wang Yang has been the difference between a good, normal stay and one that often gets perks and surprises. Thank you sir

The reception staff very kindly, without request by myself, upgraded me by 2 tiers so that I had a King Deluxe suite which included bedroom, bathroom and reception room. This was particularly valuable and appreciated by me, because I had been provided with an airline transit hotel, however, the expectation was that I keep my door unlocked so that another traveller could occupy my room?! (China Southern). To have the Pullman, whom I booked in with independently, not only restore sensibility and order, but also make me feel special and valued, was in stark contrast to my experience via the airline.

I would like to express my gratitude for the exceptional experience I had during my stay at this hotel. The services were outstanding, and the property features two wings: the old and the new. I highly recommend staying in the new wing, which offers a higher level of comfort and modern design. A special mention goes to Elva, who demonstrated great hospitality and professionalism. She was extremely kind and helpful to me and my family, ensuring a smooth and efficient experience during both check-in and check-out. Her friendly attitude made our stay even more enjoyable. Thank you to the entire team, and I wish you continued success and excellence!

The staff were amazing, they were really helpful. The pool was excellent. This location is amazing for a brief respite from the airport. Food from the restaurant was delicious and reasonably priced. I highly recommend it. We had a 13 hr layover at the airport, during the day. Starting at 8am. We were able to check in early and use all the facilities during the day. We checked out before staying the night but my children and I all had a nap on the beds and a swim in the pool. It was well worth the money.